Fulfillment policy

All services and software subscriptions offered directly by SubScript Protocol ('SubScript') are digital and provisioned entirely online. This includes developer API keys, hosted checkout interfaces, recurring payment links, prepaid metered vaults, automated signed webhooks, and human-readable on-chain receipt resolvers. SubScript does not manufacture, ship, or deliver physical goods.

Third-Party Merchant Purchases: When you make a purchase from a third-party merchant through SubScript-hosted checkout pages, THE MERCHANT IS THE SOLE SELLER AND MERCHANT OF RECORD (MoR). The merchant is solely responsible for fulfilling the underlying products, software licenses, SaaS credentials, or services in accordance with their advertised fulfillment schedule.

User & Merchant Accounts: Account workspaces and API credentials activate immediately upon successful wallet connection or email OTP authentication.

SubScript Premium Merchant Tier: Direct upgrades to SubScript Premium activate automatically upon on-chain transaction confirmation on the Arc Network—typically within 2 to 10 seconds of block inclusion. If an on-chain payment confirms but your dashboard tier does not update within 30 minutes, contact compliance@subscriptonarc.com with your transaction hash for instant automated reconciliation.

Guaranteed Webhook Delivery: Upon confirmed on-chain payment settlement, SubScript immediately dispatches a cryptographically signed webhook notification (carrying the Checkout Intent ID, receipt identifier, and amount) to the merchant's configured endpoint.

Exponential Backoff Retries: If a merchant's server is temporarily unreachable or returns a non-2xx HTTP status code, SubScript's delivery worker automatically retries delivery with exponential backoff and jitter over a 72-hour window.

Replay & Audit Inspector: Merchants can inspect real-time webhook payload delivery logs and trigger manual redeliveries at any time via the Webhooks tab in the merchant dashboard.

Automated Cycle Execution: Recurring subscription charges execute automatically at the beginning of each billing interval against the user's pre-authorized smart contract allowance.

Dunning Grace Period: If a renewal transaction fails due to insufficient USDC balance or gas exhaustion, service entitlements enter a 3-day grace period during which automated retries are conducted daily.

Notification Before Halt: The subscriber receives immediate email/in-app notices to top up their operating balance. If the account remains unfunded at the close of the grace period, the subscription pauses cleanly without punitive overdraft charges.

Escrow Activation: Metered vault billing agreements activate the moment the subscriber deposits their committed USDC escrow into the SubScriptVault smart contract.

Settlement & Automatic Refund: At the end of each billing cycle, the merchant or settlement keeper submits verified usage metrics. The contract draws only the metered amount and automatically refunds 100% of any unconsumed escrow back to the subscriber's wallet in the same transaction.

Permissionless Fund Safety: If a matured billing cycle is not settled within the contract grace window, the subscriber can trigger the permissionless reclaimMaturedEscrow() function to recover their full escrow deposit directly.

Service Target: On Arc Mainnet, SubScript targets 99.9% uptime for smart contract routing, checkout hosting, and developer API endpoints.

Testnet Beta Notice: During the current Arc testnet beta, contracts may be upgraded, redeployed, or reset as part of mainnet hardening. Scheduled maintenance is broadcast via the developer portal.

Force Majeure & Blockchain Dependency: SubScript is not liable for fulfillment delays caused by Arc Network consensus pauses, major RPC provider outages, or Circle CCTP attestation service maintenance.

For questions regarding SubScript software delivery or to report a merchant who failed to fulfill purchases after verified payment, contact: compliance@subscriptonarc.com. Please include your account address and receipt identifier.